Return, Refund or Cancellation
Our return policy is valid for 30 days from the date of delivery (attested by the Canada Post delivery confirmation made on that date). Once this period has elapsed, no returns will be accepted.
Item must be unused and in the original packaging.
Gift cards, final sale or clearance items are not refundable.
A return request must first be sent by email to firstname.lastname@example.org. The customer must wait for a confirmation from us before returning us the item, otherwise the item will be sent back to the customer at their expense.
This request must contain as much information as possible, namely the order number, the full name of the product, its SKU code, the reason for the return and, if applicable, a photo of the item.
The return fees must be paid entirely by the customer. If the return is motivated by an error on our part, the cost will be paid by La Moisson. In either case, the customer is responsible for carefully packing the item. In case of breakage, we could refuse the return.
A web purchased item can be rerturned directly instore. A return request will be filled out at the service counter and sent to web customer service. If the request is valid according to the criteria named above, the refund will be made according to the same method of payment. You will receive a refund confirmation by email.
The return of a product available only for pick-up must be done in store. A return by mail will be refused.
To make an instore return, the customer must present proof of purchase.
Once the item is received, an email follow-up will be done.
If the return request is accepted, the sum will be reimbursed using the same method of payment within ten working days. The customer will receive a confirmation by email.
A partial refund will be made if the customer received free shipping when purchasing the returned item and the value of the returned item reduces the total purchase amount to less than $75 before taxes. In this case, the delivery costs will be deducted from the refund.
REFUND NOT RECEIVED
The customer must wait for a processing time of 10 working days following the acceptance of his request for reimbursement.
Beyond this period, if the customer believes they have not received their refund, they must first check the operations of the card used to purchase the product, then contact their financial institution.
If the refund has not been made, the customer must then contact us by email at email@example.com.