Return, Refund or Cancellation

Online purchases

Validity

Our return policy is valid for 30 days from the date of delivery (attested by the carrier's delivery confirmation made on that date). Once this period has elapsed, no returns will be accepted.

Item must be unused and in the original packaging.

Gift cards, final sale or clearance items are not refundable.

Return request

A return request must first be sent by email to support@lamoisson.com. The customer must wait for a confirmation from us before returning us the item.

This request must contain as much information as possible, namely the order number, the full name of the product, its SKU code, the reason for the return and, if applicable, a photo of the item.

Return fees

The return fees must be paid entirely by the customer. If the return is motivated by an error on our part, the cost will be paid by La Moisson. In either case, the customer is responsible for carefully packing the item. In case of breakage, we could refuse the return.

In-store refund

A web purchased item can be rerturned directly instore. A return request will be filled out at the service counter and sent to web customer service. If the request is valid according to the criteria listed above, the refund will be made using the same method of payment. You will receive a refund confirmation by email.

The return of a product available only for pick-up must be done in store. A return by mail will be refused.

To make an in-store return, the customer must present proof of purchase.

Refund

Once the item is received, an email follow-up will be done.

If the return request is accepted, the sum will be reimbursed using the same method of payment within ten working days. The customer will receive a confirmation by email.

The customer must wait for a processing delay of 10 working days following the acceptance of their request for reimbursement.

Beyond this period, if the customer believes they have not received their refund, they must first check the operations of the card used to purchase the product, then contact their financial institution.

If the refund has not been made, the customer must then contact us by email at support@lamoisson.com.

Dispute

La Moisson is known for its excellent customer service and we prioritize customer satisfaction above all. This is why we encourage our customers to contact us in order to inform us of any situation before undertaking any other recourse.

In-store purchases

If you notice a problem with a product purchased in store or on your receipt, please contact us as soon as possible, by phone, email or in person. You will need to have your receipt on hand.

For any exchange or refund, the receipt is required.

You have a maximum period of 30 days following the purchase to return an item purchased in store.

Reimbursement will be made using the same payment method. For cash purchases, an exchange or credit note will be offered.

Final sale products

Unless there is a defect, these products are considered final sale:

• Pillows and items made from buckwheat hulls
• Books, magazines and CDs
• Stockings and clothing
• Clearance items

No to waste

In the case of opened or damaged packaging, no returns will be allowed for reasons of dissatisfaction with taste, odor, color, texture or allergy/intolerance to an ingredient mentioned on the product.

Intolerances and allergies

It is your responsibility to check ingredients before purchasing a product. No exchange or refund will be accepted due to allergies or intolerance.