YOU HAVE A QUESTION?
This FAQ will help you. If you can't find a satisfying answer to your question, contact our Customer Service at 1-888-433-0530 or fil out the form in the Contact Us section. We will be happy to answer you.
Yes, our only store is located at 360 Rue Sicard, Ste-Thérèse, QC, J7E 3X4. View the map, click here.
No.
Online store: open Monday to Thursday and the day after a holiday from 9 a.m
Physical store: see the store hours here.
You can sign up by clicking here.
Our promotions are displayed on our website or sent through our newsletter.
Our online gift cards are valid only on our online store. Purchase them here. You may then share the received email or the card code with the person of your choice.
At the moment, the Loyalty Card can only be used for in-store purchases
To cancel an order, contact us as soon as possible by email at support@lamoisson.com or by dialing 1-888-433-0530, ext 231. Our customer service will cancel it for you.
You can find your order history in:
- - Your Shop account
- - Your La Moisson account
Check your spam or junk mail folder. If you still can’t find it, please contact our customer service at support@lamoisson.com
Yes, you can modify or cancel your order as long as it has not been shipped. Please contact us by email at support@lamoisson.com or by phone at 1-888-433-0530, ext. 231.
Please contact us as soon as possible by email at support@lamoisson.com or by phone at 1-888-433-0530, ext. 231 in order to make the necessary corrections before shipping your order. This will help prevent any delays, loss, or return of your package.
Orders are shipped from Monday to Friday. You will receive a confirmation email as soon as your
shipping label has been created, pending pickup by the carrier.
It is possible that we tried to contact you to clarify a situation. Please check your emails (including your spam folder) and voicemail messages. If you still haven’t received anything, please contact us by email at support@lamoisson.com or by phone at 1-888-433-0530, ext. 231.
If a product is out of stock, you have three options:
- - Replace the out-of-stock product with another product.
- - Wait for the next restock.
- - Request a refund.
It is also possible to ship the out-of-stock item in a second shipment; additional shipping fees will apply
We guarantee that shipped products will have at least 3 months before their expiration date.
Please contact us as soon as possible at support@lamoisson.com, including:
- - Your order number.
- - A description of the issue
- - Photos of the product and the packaging.
We accept Visa, Mastercard, Shop Pay, Apple Pay, Google Pay & American Express.
For all the details about shipping fees, click here.
We deliver all over Canada. Some extra charges may apply in case of overweight packages or shipping to a remote area.
View our shipping policies here.
Delivery times vary depending on the destination and the chosen carrier. Generally, delivery takes 2 to 6 business days
As soon as your order is shiped, we will notify you by email. This email will contain the tracking information for your package. This link is usually updated within 24 hours. You can also retrieve your tracking information from your order history by logging into your La Moisson user account. If needed, our customer service will be happy to help you track your order.
First, check the details on the delivery notice (e.g., drop-off, location, pickup point).
If you still can’t find your package, contact us as soon as possible possible by email at support@lamoisson.com or by phone at 1-888-433-0530, ext. 231
You must reset your password by following these 3 simple steps:
Step 1: Go to My account.
Step 2: Click on Forgot password.
Step 3: Enter the email with which you created your account.
You will then receive an email to reset your password.
You can update your information directly through this secure link: Update my Shop Pay account.
- - Shop account: an app that allows you to shop and track your orders from multiple stores using the Shopify platform.
- - La Moisson account: exclusively linked to our online store.
No, you can place an order as a guest. However, creating an account allows you to:
- - Acess your full order history.
- - Save your shipping and payment information.
- - Easily track the status of your orders.
When completing your transaction, you will need to fill out the Delivery section. There, select the In store pickup option.
The in-store pickup is completely free.
Your order will be ready within 24 to 48 business hours. We will send you an email confirming that your order is available for pickup. Please wait for this email before coming, otherwise your order will not be ready.
You must wait to receive a confirmation email indicating that your order is ready. In-store pickup orders are prepared Monday through Friday only. A processing time of 24 to 48 hours may apply.
The pickup service is located at the store’s customer service counter. These hours are the same as the store’s hours. See the store hours here.
Please go to the courtesy counter and let a member of our team know that you are here to pick up your online order. Make sure to have your order number and a piece of ID with you, as these will be required.
Yes. You must provide your order number and a valid ID.
Yes, however, you must inform us in advance by email support@lamoisson.com or by phone at 1-888-433-0530, ext. 231.
Of course! You will need to email us your request, making sure you include your order number.
If you had selected pickup and prefer to have it delivered, delivery charges may apply. In the event that products not available for delivery are in your order, they will be refunded to you in order to be able to make the delivery. In either case, we will contact you.
If you had selected delivery and prefer to change for pickup, we will be forced to refuse your request if your package has already beeing handle by our delivery service. If your request is accepted, please wait for the email confirming that your order is ready for pickup before coming. If delivery charges have been paid, these will be refunded to you in full.
We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products or any items marked as non-refundable on the product page will not be reimbursed or exchanged.
For more details, please read our return policy linked here.
If you would like to return an item, please contact our Customer Service team at support@lamoisson.com or 1-888-433-0530, ext. 231.
Yes, you can receive a refund by visiting the store. For more details, click here.
Yes, however, return shipping fees are the full responsibility of the customer. For more details, click here.
